Christina works with the LUXE L’Oreal brands, primarily Kiehl’s Since 1851, to:

  • Engage with consumers while maintaining and building the brand voice on multi-social platforms (Instagram, X, Facebook)

  • Collaborate in weekly brainstorming sessions with Kiehl’s creative marketing team to create on-brand and trending content for marketing campaigns

  • Facilitate and deescalate consumer concerns while building brand integrity and consumer relationships

  • Utilize SaaS products such as Salesforce and Sprinklr to execute social strategies and maintain CRM

  • Conduct market research to identify beauty trends to translate into social media content

  • Effectively manage high volume consumer inquiries, resulting in a 100% response rate, and provided a resolution to customers within an average 11hr response time frame

Examples of Work:

Next

UPROAR